FAQs for customers Member Frequently asked questions

Our customer service team is just a phone call away! You can reach us at (888) 983-5075. We’re here to assist you!

To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at (888) 983-5075. We are available to assist you everyday at the following times:

Monday-Friday: 9 AM - 8 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Please have your membership information (Member ID, first & last name, and address used to sign up) ready when calling to ensure a smooth experience. After cancelling your membership there will be no future charges.

You may only terminate/cancel your membership by calling a Customer Service representative. Customers who are California residents, and where otherwise required by law, will have other options for cancelling which are detailed in the customer portal, and can be accessed by signing in to your customer account. Upon cancellation of your membership, we are not able to offer any refunds or prorated refunds.

That’s an easy fix! Just give us a call, and we’ll reinstate your membership. Our customer service team is ready to help you with that right now: (888) 983-5075.

We understand how concerned you are about the safety and security of your information. We also understand that the information you type into any website is highly sensitive. That’s why we are dedicated to using only the best in online security to protect our members’ information. We make a safe and secure site by using the latest and greatest 128-bit SSL (Secure Sockets Layer) technology.

Getting started is simple! Once you’ve finished signing up, you’ll be automatically redirected to our member portal. On our member portal, you’ll be able to use the dashboard at the top of the page to easily navigate between your member benefits.

Be sure to look out for your welcome email. It contains your login credentials and important information about your brand new membership.

Our system will send your welcome email within 24 hours of your sign-up. If you haven’t received your welcome email within this time period, you’ll want to check your junk/spam folder first. (And don’t forget to add to your list of trusted email addresses to make sure you’re getting our emails.) If you’ve already done this and you still haven’t received your welcome email, please give us a call at (888) 983-5075 so we can get this resolved for you.

Norscore, LLC is the proud owner of this website.

87 Lafayette Road Suite 11 Hampton Falls, NH 03844

Important Information: The credit score(s) you receive from us may not be the same scores used by lenders or other commercial users for credit decisions. There are various types of credit scores, and lenders may use a different type of credit score to make lending decisions than the ones being offered.

Under federal law you have the right to receive a Credit Report from each of the three nationwide consumer reporting agencies once every 12 months. A Credit Score is not included.

After verification of your identity, your scores are available for immediate online delivery securely. Scores shown are for illustrative purposes only. provides you with the tools you need to access and monitor your financial profile through the program's credit reporting and monthly monitoring benefits. Credit Monitoring and its benefit providers are not credit repair service providers and do not receive fees for such services, nor are they credit clinics, credit repair or credit services organizations or businesses. Credit information is provided either by Transunion® and TransUnion Interactive, Inc. or Experian and CSIdentity Corporation.

All product and company names and trademarks mentioned herein are the property of their respective owners.